Our Kaikoura Cottages Policies

Reservation confirmation:
To confirm a reservation we require a current credit card number and expiry date as a guarantee. No charges will be made against the card unless cancellation/non-arrival fees etc arise. If a credit card is not available, then one-day accommodation (the deposit) must be paid in cash or by electronic transfer of funds. Please contact us for bank details.

Payment options:
All major credit cards are accepted for payment.  If a credit card is used, an additional 2% of the total is added to the account.  This amount covers the fees charged for credit card processing. There is no extra charges for EFTPOS or Debit Card payments.

Changes to reservation term:
Any extension to a booking is subject to availability of the cottage being available. Earlier departure than the reserved date may not result in refund unless the management approves and are able to re-let the accommodation.

Cancellation/Refund Policy:
Cancellation or amendment of individual bookings must be notified no later than 2 days before the expected day of arrival to avoid a cancellation fee. All cancellations or amendments notified less than 2 days prior to on the expected date of arrival will incur a cancellation fee of one day's accommodation. If you fail to arrive, you will be charged the total cost of the accommodation.

Check in/Check Out:
Check-in is available between 2.00pm and 7.00pm.  Check-out is by 10.00am on departure date. We will accommodate both early check-in and late check-out requests whenever possible. Extra charges may apply.

Any damage/loss caused to the motel or the cottage you occupy could result in costs of repair (and any insurance excess) being charged directly, either fully or partly, to you the registered guest.

In consideration for all future guests, we respectfully request that you do not cook any kind of fish, curries or other odoriferous foods in the units. On/after your departure we reserve the right to charge you for extra cleaning and any loss of income due to the unit being unoccupied. We have an outside bbq available if guests wish to cook their freshly caught fish.

Is prohibited in all cottages. We reserve the right and may charge such costs for cleaning of the room and any resulting loss of income.

Your visitors are welcome, however we ask that they please depart quietly by 9.00pm. Parties and large groups are not permitted. Management reserves the right to evict any person disturbing other guests.

We have no suitable safe play area and a very busy driveway, so for the safety of children and comfort of our guests we now have a strict adults only over 18 years of age "No children including babies and toddlers policy."

Electric vehicle charging policy:
We support the needs of our visitors travelling with EVs. Guests who wish to use the motel's standard power points for charging their electric vehicle will need to pay a fee of $15.00 upon arrival or departure.